1.  General
Access to and use of this Website and the products and services available through this Website (collectively, the 'Services') are subject to the following terms, conditions and notices (the 'Terms of Service').  By using the Services, you are agreeing to all of the Terms of Service, which may be updated from time to time.  This page should be checked regularly to take notice of any changes that may have been made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice.  We will not be liable if for any reason this Website is unavailable at any time or for any period.  From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by stevesbatteries.co.uk (the 'Linked Sites'.) stevesbastteries.co.uk  has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.  Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

We try our best to specify the correct product via our database, however there may on occasions be errors due to various situations - we advise that polarity and dimensions are checked in order to ensure the correct product has been issued. 

2.  Prohibitions
You must not misuse this Website.  You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack or exploit any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as 'spam'; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.  Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.  Stevesbatteries.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malware or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3.  Intellectual Properties, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of stevesbatteries.co.uk or its licensors and are protected by copyright laws and treaties around the world.  All such rights are reserved by stevesbatteries.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use.  You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise, including eBay. 

4.  Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions.  All orders are subject to availability and confirmation of the order price.  Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with stevesbatteries.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.  We retain the right to refuse any request made by you.  If your order is accepted we will inform you by email.  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.  The cost of foreign products and services may fluctuate.  All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you may receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order.  Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods, you will receive a full refund, if the goods are dispatched then there may be a cancellation charge of carriage and restocking of 15%

(c) Payment
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction.  Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

(d) Trade orders
We offer discounts on bulk orders for trade customers .  Contact customer services for a quote on 01772817566.

(e) Delivery
We will only deliver to addresses within the United Kingdom.  For delivery to non-mainland UK addresses and certain remote locations e.g.  Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands and the Channel Islands and certain Aberdeen and Inverness postcodes, contact customer services for a quote.  We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed.  We offer a Next Day Delivery service based on orders placed before 11.00am Mon - Fri.  Saturday and Sunday are not days which we deliver on.  We will inform you if we become aware of an unexpected delay.   Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.  Any issues with the items we must be notified within 7 days of the delivery.  Risk in the goods will pass to you on delivery.   We reserve the right to alter or amend delivery times in exceptional circumstances. 

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.  Unless expressly stated to the contrary to the fullest extent permitted by law stevesbatteries.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.  This does not affect stevesbatteries.co.uk liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law

5.  Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page.  We reserve the right to withdraw linking permission without notice.

6.  Disclaimer as to ownership of trademarks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with stevesbatteries.co.uk and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners.  Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to stevesbatteries.co.uk.

7.  Variation
Stevesbatteries.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

8.  Invalidities
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect.  So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly.  Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

9.  Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

10.  Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11.  Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

12.  Price match terms
The competitor must have the item in stock in the UK.   You must supply a current UK internet address to the product.   Special offers / prices are excluded.   The competitor must offer and be able to deliver the battery to you.   The price match request must be approved before submitting your order.   The request must not be against a product on an auction site (for example: eBay), the competitor must be a bona fide registered business in the UK.   The product must be identical i.e. same brand and construction

13.  Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and stevesbatteries.co.uk.

Stevesbatteries.co.uk can restrict the services and benefits to customers of which he or she is entitled, or impose conditions under which they will be made available.  Action may be taken in the following circumstances:

- If reasonable usage levels are exceeded.

- If a customer behaves in a threatening or abusive manner towards the staff at stevesbatteries.co.uk.

- If a customer has falsely represented that they are entitled to services that they are not entitled to.

 

Warranties
Please ensure you retain your original invoice for your records and a test report for any battery which may appear faulty.  No warranty claim can be honoured without these particulars.  In the unlikely event that you should experience problems with your item please contact us immediately.  We will organise a replacement on confirmation of a faulty battery.  Stevesbatteries.co.uk will not accept the following as warranty claims.

Sulphation - If a battery is allowed to stand in a discharged state for an excessive amount of time, a chemical reaction takes place, which can permanently impair performance- this is sulphation.   Sulphation can be seen as a fine white/grey coating on the plates.  In most cases this signifies irreversible damage and the battery will not be serviceable.  This damage can occur either in storage or if the battery is installed in a vehicle (or equipment) that is not used for a period of time, for example a tractor, motorcycle or boat.  Even a car or truck that is stored with the battery connected can still damage the battery in this way.  This is because there is a permanent drain from the clock, alarm etc.  As a result the level of charge in a battery falls, and after a period of time sulphation will build up on the plates.

The sulphation (lead sulphate) hinders the chemical reaction between the acid (electrolyte) and the active mass (lead compound) in the plates and prevents the battery operating as normal.  This is not a manufacturing fault. 

Wear and Tear – During the charge and discharge cycle, material from the battery plates (active mass) is in motion, through the electrochemical reaction that produces electricity.  Every time the battery goes through a charge and discharge cycle, a small amount of the active mass is lost from the plates.  Because the ultimate life of a battery depends on so many factors, it is impossible to stipulate a minimum/maximum life expectancy.  This process of normal ageing through the charge and discharge cycle will eventually cause the battery to lose capacity, and it will come to the point where the battery can no longer start the vehicle/equipment.  This is not a manufacturing fault. 

Deep Cycling – As mentioned above, every time a battery goes through a charge and discharge cycle a small amount of the material from the plates is lost.  If a battery is subjected to deep discharging (i.e. over 40%) and then rapid charging, this process is accelerated.  Additionally, if during the recharge the battery is not adequately compensated for the discharge cycle, the battery will quickly exhibit loss of performance.  Even after recharging the voltage will be low (under 12.4v) but the cells will generally give even readings.  This is not a manufacturing fault.

 Overcharging – If the regulator is not set properly, then the battery can be subjected to an excessive charge.  If left unchecked the battery will overheat and will start to evaporate the electrolyte.  The overcharging will cause the accelerated breakup of the active mass on the plates and the battery will lose performance.  This is generally obvious from the examination of the battery – the acid levels will be very low, and quite often a black coating will be visible on the filler caps.  This is not a manufacturing fault.

Physical Damage – If the battery is fitted incorrectly, if the connector leads are hammered onto the terminals, or if the leads are not properly fastened, the battery will have obvious damage to the casing or the terminals.  This is not a manufacturing fault.